Terms & Conditions
These conditions outline the rights and responsibilities of Beno Removals (“we”, “us” or “our”) and the Customer (“you” or “your”). Any changes to these Terms and Conditions must be agreed upon in writing by both Beno Removals and the Customer. We are unable to provide insurance cover for your goods, so it’s advisable to consider separate insurance. Please refer to Clause 9 for details on our liability concerning your goods.
Quotation
Our quotation includes VAT but excludes any other fees or taxes payable to statutory bodies unless stated otherwise. We reserve the right to adjust the quoted price to account for unforeseen circumstances confirmed in writing by us. These may include delays, increased costs due to currency fluctuations, additional services, or changes in taxation or freight charges.
Additional Work
Unless specified in writing, our quotation does not include dismantling/assembling furniture, disconnecting/reconnecting appliances, or removing fitted floor coverings. It’s recommended to arrange for such work separately.
Your Responsibilities
You must declare the value of the goods, obtain necessary permissions, be present during collection and delivery, stabilize appliances, and take precautions to prevent unauthorized removal of goods. You must also provide contact details during the removal process.
Ownership of Goods
You confirm that the goods being removed are your property or that you have authority from the owner. You agree to indemnify us for any claims resulting from a breach of this clause.
Excluded Goods
Items such as prohibited goods, perishables, animals, and items requiring licenses are excluded from this contract unless agreed upon in writing by a director.
Postponements and Cancellations
Charges for postponement or cancellation depend on the notice period provided, as outlined in this clause.
Payment
Charges must be paid in advance of the removal, and withholding any part of the agreed price is not permitted. We reserve the right to charge interest on overdue amounts.
Our Liability for Loss or Damage
Our liability for loss or damage to your goods is limited as per the terms specified in this clause. Please refer to Clause 9 for details.
Delays in Transit
Arrival and departure times are estimates, and we are not liable for delays unless specifically agreed upon in writing.
Time Limit for Making Claims
You must notify us of any loss or damage within 7 days of collection or delivery, unless otherwise agreed.
Withholding or Disposal of Goods
We have the right to withhold or dispose of goods until all charges are paid. Storage charges continue to apply during this period.
Sub-Contracting
We reserve the right to sub-contract part or all of the work, with these Terms and Conditions continuing to apply.
Storage Charges
We may change storage charges with three months’ notice in advance.
Applicable Law
These Terms and Conditions are subject to the Law of England and Wales.
Whole Agreement
These Terms and Conditions, along with our quotation, constitute the entire agreement, superseding any other correspondence or discussions.
Termination
Either party may terminate this contract with prior notice. If terminating while goods are in storage, charges apply until release of the goods.
